Contact Our Team

Opening a store, collaboration, customer feedback, and customization needs – we are here to serve you anytime

Opening collaborations with shopping centers in major cities in Hong Kong, Taiwan, Macau, and mainland China:

SMC@beliyluxe.com

We'll get back to you within 24 hours

Collaborations with fashion influencers, both domestic and international (please provide social media profiles):

FIC@beliyluxe.com

We'll get back to you within 48 hours

Partnerships with talented designers (having a portfolio is preferred, nationality is not a limitation):

TDC@beliyluxe.com

We'll get back to you within 48 hours

Consumer feedback and custom requests:

CFSS@beliyluxe.com

We'll get back to you within 24 hours
Support

FAQs

Common consumer issues, Can’t finding the answer you're looking for? Please reach out to our team.
What is the maintenance policy?
Maintenance is available at all nationwide offline stores. Please contact the store nearest to you to schedule an appointment.
What are the methods for maintaining silver jewelry?
1. Wear Frequency: Wearing your silver jewelry regularly helps prevent oxidation as the natural oils from your skin and the friction can keep it shiny.

2. Avoid Contact with Chemicals: Try to keep your silver jewelry away from chemicals such as perfumes, cosmetics, hair dyes, chlorine, and sulfur as they can lead to oxidation and discoloration.

3. Storage: When you're not wearing your silver jewelry, it's best to store it in a dry, dark, and airtight place. Using a plastic bag or a jewelry box can reduce exposure to air.

4. Cleaning: Regular cleaning of your silver jewelry can remove surface dirt and oxidation. You can use a specialized silver jewelry cleaner or try these simple methods:
  - Gently wipe your silver jewelry with mild soapy water and a soft brush.
  - Place your silver jewelry in aluminum foil, pour a mixture of hot water, salt, and baking soda over it, and then gently scrub with a soft brush.
  - Be careful not to use a hard brush or sandpaper, as this could scratch the silver.
What are the methods for maintaining K gold?
1. Regular Cleaning: Clean your K gold jewelry regularly to remove dirt, oils, and residues. You can use a mild soap or dishwashing liquid mixed with warm water. Soak the jewelry for a few minutes, gently scrub with a soft brush, and rinse thoroughly. Pat dry with a soft cloth.

2. Avoid Harsh Chemicals: Keep your K gold jewelry away from harsh chemicals like bleach, chlorine, and ammonia, as they can damage the metal and gemstones.

3. Safe Storage: When not wearing your K gold jewelry, store it in a cool, dry place. Use a jewelry box or pouch to prevent scratches and oxidation. It's a good idea to store different pieces separately to avoid tangling or scratching.

4. Avoid Impact: Be mindful of your K gold jewelry to avoid impacts or contact with hard surfaces. Gold is a relatively soft metal and can scratch or dent.

5. Take It Off: Remove your K gold jewelry before activities like swimming, exercising, or doing household chores to avoid exposure to chemicals, sweat, or abrasion.
What are the methods for maintaining alloy jewelry?
1. Regular Cleaning: Clean your alloy jewelry regularly to remove dirt, oils, and residues. You can use a mild soap or dishwashing liquid mixed with warm water. Soak the jewelry for a few minutes, gently scrub with a soft brush, and rinse thoroughly. Pat dry with a soft cloth.

2. Avoid Harsh Chemicals: Keep your alloy jewelry away from harsh chemicals like bleach, chlorine, and ammonia, as they can damage the metal and any gemstones.

3. Safe Storage: When not wearing your alloy jewelry, store it in a cool, dry place. Use a jewelry box or pouch to prevent scratches and oxidation. It's a good idea to store different pieces separately to avoid tangling or scratching.

4. Avoid Impact: Be mindful of your alloy jewelry to avoid impacts or contact with hard surfaces. Alloy jewelry can scratch or dent.

5. Take It Off: Remove your alloy jewelry before activities like swimming, exercising, or doing household chores to avoid exposure to chemicals, sweat, or abrasion.